To return or exchange an item please print off your order confirmation and write on there why you wish to return the item.
Please repackage your item wherever possible in the original packaging and enclose a copy of your order confirmation.
Please post the package back according to your location to:
59 High Lane, Ridgeway, Sheffield, S12 3XF
Post items with the cost of postage marked on the outside of the package. If this is not possible, please enclose a receipt of postage within the package. Please obtain proof of posting wherever possible. Note postage refunds will ONLY be paid on faulty items.
For international returns: please mark your package. Goods returned under warranty: Tack& Tailor will NOT be able to pay for customs charges incurred when returning items. We will refuse any returns that incur a duty charge because the package was not marked correctly.
Note we only accept returns that are under 60 days from the date of purchase for faults and 28 days from the date of purchase for exchange/refund providing the garment has not been washed or worn and is returned in the same condition along with all the packaging.
Products returned without all the packaging and not in the same condition as they were dispatched when you placed your order will be either subject to a £28 restocking charge OR refusal to refund and your shirt will be shipped back to you.
When we receive your return, we will aim to process it within 10-16 working days and will refund you on any monies owing and the return postage only if the goods are faulty (up to the value of £5 UK, $12 US, €7 EUR) directly to the card you used to purchase your original item(s).
If you do have any enquiries about your return once it has been posted, please contact us. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the items tracking number if applicable.
If you are returning an item from Europe or the Rest of the World, please ensure you clearly mark your package:
RETURNED GOODS VAT NO: otherwise we may be charged duty in the UK which will be deducted from your refund.